Thursday, February 2, 2012
OVER COMMUNICATE WITH YOUR BUYERS
A buyer wants to feel safe and well cared for during the buying experience. This will increase their confidence in you and promote repeat business. Answer all questions about your item immediately. If you answer within 15 minutes you can almost guarantee a sale. If you wait too long your customer might loose interest. Always contact your buyer after the auction ends thanking them for their purchase. Make sure they are aware of shipping fees, their total bill, and a reasonable due ate for payment. Tell them when you ship the item with an expected delivery date. Don't forget to leave feedback immediately after payment is made. Follow up with them and make sure they got their item.